Terms of Service

These Terms of Service ("Terms") are an agreement between you and QuietOffer LLC, a Massachusetts limited liability company doing business as SuperLogic ("SuperLogic," "we," "us"). They apply to every order placed on superlogic.dev and every video we make. By placing an order or paying, you agree to these Terms. If you're ordering for a business, you confirm you're authorized to accept these Terms on its behalf, and "you" means that business.

Contact: team@superlogic.dev · SuperLogic by QuietOffer LLC, 6 Liberty Square #2012, Boston, MA 02109

1. Who we work with

Our service is for businesses. You must be at least 18 and ordering for a business, not for personal, family or household use. You confirm that the information you give us is accurate, and that neither you nor your business is on a U.S. government restricted-party list (such as the OFAC SDN list).

2. Electronic communications and agreement

You agree that we can communicate with you electronically (email and our website), and that these Terms, your order confirmation and any notices we send electronically satisfy any legal requirement for a written agreement. Clicking to place an order or pay is your binding acceptance of these Terms.

3. What you get

For each paid order we make one custom animated video, 30 to 40 seconds long, delivered in two formats: widescreen (16:9) and vertical (9:16). This includes:

• Research of your business from your website and public pages, and a script we write
• Your logo, colors and fonts (from your uploads or your website)
• Original music created for the video
• Two rounds of revisions (see section 6)
• Delivery by private download link

4. Price and payment

The price is shown at checkout (currently $899 USD) and is paid in full, up front, through Stripe. We don't see or store your card details. Prices can change, but a change never affects an order you've already paid for. You're responsible for any taxes that apply to your purchase.

5. Timeline

We aim to deliver the first draft within 3 business days (Monday to Friday, excluding US federal holidays) after payment. This is a target, not a guarantee. Delays can happen if your website can't be reached, if files you send are unusable, or for reasons outside our control. If we can't deliver a first draft within 10 business days of payment, you may cancel for a full refund.

6. Revisions

Two rounds of revisions are included. A round is one set of requested changes sent together in writing (email or reply). Revisions cover changes within the same concept, such as wording, colors, timing, pacing, music feel, or swapping or reordering scenes. A new concept, a different business, a different length or format, or a new video is a new order.

Please send revision requests within 30 days of receiving a draft. If we don't hear from you within 30 days of delivering a draft, the order is considered complete and the latest version is final.

7. Refunds and cancellations

• Before the first draft is delivered: you can cancel by emailing team@superlogic.dev, and we'll refund the full amount.
• After the first draft is delivered: payments are non-refundable. The work has been done, and your two revision rounds are how we make it right.
• If we decline your order (see section 10) or can't deliver it, we refund the full amount.

Refunds go back to the original payment method through Stripe. If you have a problem, please email us before opening a dispute with your bank; we answer every message.

8. Your materials and your content

You confirm that:

• You own or have permission to use everything you send us (logos, photos, text, trademarks), and to have us use it in your video.
• You have the right to have us use the content on your website and public pages to make your video.
• The facts in your materials and on your website are accurate. We build scripts from your own wording and may shorten it, but we don't independently verify your claims (for example awards, prices, offers or health claims).

You're responsible for reviewing each draft before you publish it, including its claims, prices, offers, spelling and contact details, and for making sure your use of the video (including paid ads) complies with the law and with each platform's rules.

9. Ownership and license

• Your video: once your order is paid in full, we assign to you all of our rights in the final delivered videos, including the original music made for them. You can use, edit and publish them anywhere, forever, including in paid ads, without further payment to us.
• Your materials stay yours. You give us permission to use them only to make and deliver your video.
• Our tools stay ours. Our methods, software, code, templates, fonts we license, and know-how are not transferred, and we may reuse general techniques and styles (never your materials or your script) for other clients.
• Portfolio: we may show your final video on our website and social profiles as an example of our work. Email us at any time and we'll stop showing it.

10. Orders we may decline

We may decline or cancel an order, with a full refund, if the business or its content is unlawful, deceptive, hateful, sexually explicit, or otherwise something we're not willing to make, or if we reasonably believe the order is fraudulent.

11. How we make videos

We use software tools, cloud services and, where needed, contractors to research, design, animate and render videos. Everyone who handles your materials does so only to make your video. See our Privacy Policy for details.

12. No guarantee of results

We make the video; we can't control how people respond to it. We don't guarantee any particular number of views, followers, leads, visits, sales or ad performance.

13. Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND VIDEOS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT (OTHER THAN FOR THE ORIGINAL MUSIC AND ORIGINAL WORK WE CREATE).

14. Limitation of liability

To the fullest extent permitted by law:

• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO AN ORDER, THESE TERMS OR OUR SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS LIMITED TO THE AMOUNT YOU PAID US FOR THAT ORDER.
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OR DATA.

These limits apply even if we were told such damages were possible, and they don't limit liability that can't be limited by law.

15. Indemnity

You agree to defend, indemnify and hold harmless QuietOffer LLC and its members, employees and contractors against claims, losses and costs (including reasonable attorneys' fees) arising from: materials you provided; the content of your website that you asked us to use; the claims made in your video that came from you or your website; or your use of the video, including in advertising.

16. File retention

We're only obliged to keep your delivered files available for 90 days after final delivery. We may keep them longer, but please download and keep your own copies.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules.

• Talk to us first. Before starting any claim, you agree to email team@superlogic.dev with a description of the issue and give us 30 days to try to resolve it.
• Binding arbitration. Any dispute that isn't resolved that way will be decided by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Boston, Massachusetts. Judgment on the award may be entered in any court with jurisdiction.
• Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies.
• Individual claims only; no jury. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO BRING OR TAKE PART IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Claims may only be brought individually.
• Either of us may ask a court for an injunction to protect intellectual property or confidential information.

18. Changes to these Terms

We may update these Terms. The version in effect when you paid applies to your order. Updates apply to orders placed after the new effective date shown at the top.

19. Everything else

These Terms and your order details are the whole agreement between us about your order. Sections 7 through 9 and 12 through 17 continue to apply after your order is complete. If any part is found unenforceable, the rest stays in effect. If we don't enforce a term right away, we haven't waived it. You may not transfer your order or these Terms without our written consent. Neither of us is responsible for delays caused by events outside reasonable control.

Questions: team@superlogic.dev